Terms & Conditions

You can order in three ways:

1. Order online
2. Phone: 1300 369 197
3. Fax: us on (03) 9824 7091 (we will contact you to arrange payment)

Orders can be placed 24 hours a day seven days a week on the website. Also, please note that hampers with alcohol will need to be received by someone over 18.

If an item is unavailable Thanx Hampers will replace it with a similar item of equivalent or greater value.

For photographic purposes we may have used props in photographs. Unless an item is listed it is not included in the hamper.

Prices include GST

Persons under the age of 18 are prohibited from purchasing alcohol. Thanx uses reputable contract couriers. We endeavor to make sure the delivery of your hamper is made at the allocated time. We cannot guarantee unforeseen circumstances, such as the gift not arriving on time.

Please make sure you give the correct address for the recipient. Additional charges will be made for re-delivery due to incorrect address.

If you are concerned that your gift has not arrived at your requested day or scheduled delivery time, please contact us & we will track your gift.

We are unable give a guaranteed time of delivery. We do not deliver on public holidays and weekends.

When we courier the gift to the recipient, our courier requires the signature of the person receiving the gift. With your permission, the gift can be left in a safe place on the property of the receiver. If you prefer the gift not to be left unattended a card left by the courier will include details to arrange a re delivery. If this is the case, a further cost will be incurred.

Thanx Hampers attempts to prevent breakages by safely wrapping glass items and ensuring goods are safely packaged within each carton. Should your gift be damaged in transit please contact Thanx immediately. The item will replaced and re-dispatched at no cost to you.

Courier companies have their own guidelines and we must abide by the information they give us. Occasionally a destination may not be within the couriers delivery zone or could be a different price than normal.

The delivery cost to send one gift to one address is outlined above. To send multiple gifts to the one address please call us to confirm delivery charge.

It is the customer’s responsibility to inform Thanx Hampers if a gift has not arrived.

Thanx is a web based service so you can email us any time. To speak to us please call 1300 665 667. If there is no answer, please leave a message and we will get back to you promptly.

Hours of operation are 9.00am to 5.30 Monday – Friday

By making any purchases from Thanx you accept that you are bound by these terms and conditions. For any question or queries regarding the terms & conditions please feel free to contact Thanx on 1300 369 197 prior to use.

WARNING:
Under the Liquor Control Reform Act 1998, it is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000), and for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500) Licence No: 36112910